Política de envío

Shipping & Delivery Policy

At ODE, we are committed to providing a seamless shopping experience and ensuring your orders arrive safely and in top condition.

Shipping Rates

Standard Shipping: Calculated automatically at checkout based on order size and destination.

Free Shipping: We offer Free Shipping on all orders starting from as low as $1 USD. The discount will be automatically applied at checkout.

Estimated Delivery Time

All orders undergo a thorough preparation and quality inspection process before dispatch:

Estimated Delivery Window: Deliveries typically take between 4 to 15 business days, depending on the product type and geographical location.

(Note: Business days do not include weekends or public holidays).

Order Tracking

Once your order is processed and handed over to our carrier, you will receive a confirmation message with a tracking number so you can monitor your shipment every step of the way.

Address Accuracy & Re-Delivery

Please ensure all contact details and shipping address info are accurate at checkout.

If a package cannot be delivered due to incorrect customer details or failure to respond to the delivery courier, and the item is returned to us, the customer will be responsible for any re-shipping fees.

Damaged or Delayed Shipments

For any delivery inquiries or issues regarding damaged items upon arrival, please contact our customer support team via WhatsApp at 01200258255 or email us at mohamed.samy5027@gmail.com within 48 hours of receipt.